Cancellation Policy
Your appointments are very important to HEALTH HAVEN. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 48-hour notice for cancellations for rescheduling of appointments.
Please understand that when you forget, cancel or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waitlist miss the opportunity to receive services. Therefore, we have a strictly enforced 48-hour cancellation and rescheduling policy.
Confirmation of appointment
Clients receive email or text message appointment reminders. These reminders are set up through the client profile in the Health Haven booking system. These reminders are sent out at least one day before the appointment time.
We confirm by email or text message from our online appointment scheduling software because we know how easy it is to forget an appointment booked several months or a week ago. From this confirmation email, you have the option of the following at no charge:
Confirm your appointment
Reschedule/change/modify your appointment
Cancel your appointment
Inform by email of any changes or problems
Call for any other customer service issues
Please understand that as it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments, which results in cancellation fees. Not receiving an electronic notification of your appointment from us before your appointment is not sufficient reason to miss an appointment. We sent reminders as a courtesy, but clients are responsible to keep or cancel their appointment regardless of whether they receive a reminder or not.
If you are uncertain when your next appointment with Health Haven is, please contact us to check or log in to your profile where your upcoming appointments are listed.
Cancellation of appointment
Full 48-hour notice is required for canceling appointments. Clients may contact Health Haven directly to cancel their appointment.
Please note that if you cancel within 48 hours The following fees will apply:
*With less than 48 hours before your appointment time you will be billed for 50% of the cost of your appointment. This also applies to same-day bookings which are subsequently canceled.
*With less than 12 hours before your appointment time you will be billed for 75% of the cost of the appointment. This also applies to same-day bookings which are subsequently canceled.
*Clients who failed to show up for a scheduled appointment (no show) Are billed for the full cost of their scheduled appointment.
Late Arrival
Any late arrival will shorten your appointment time and will not be made up by running into the next client scheduled appointment.
Valid reasons for canceling an appointment
There is a range of valid reasons for canceling an appointment. In order to be consistent with all clients, cancellation fees will only be waived in the event of a medical emergency requiring urgent professional treatment, a death in the family, or a natural disaster.
It is mutually understood that if a cancellation is due to circumstances beyond any of our control such as power outage, unfortunate incident, or whether that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or charges will apply.
Canceling by Health Haven
Health Haven stands by our policies. For the sake of fairness to our customers, if Health Haven cancels your appointment within 48 hours, your next appointment will be reduced by 50%. If we cancel your appointment with less than 12 hours your next appointment is at 75% off. In the unlikely event that a member of our staff does not show up for your appointment, your next appointment will be free of charge.